Enterprise AI Implementation – Fortune 500 Bank (Auto Loans)
Client type
Fortune 500 bank with a large auto‑loan portfolio and deep roots in the auto finance industry.
Problem
Auto lending was a major part of the bank’s portfolio, and they were seeing significant losses from customers becoming delinquent on auto loan payments. Outreach was largely manual and reactive, making it hard to identify at‑risk customers early and intervene in time to prevent missed payments.
What we did
- Led AI strategy sessions with auto‑loan stakeholders to surface and prioritize AI opportunities, identifying proactive delinquency prevention as the top use case to tackle first.
- Designed and led the implementation of an AI‑driven communication solution that automatically reached out to customers at risk of becoming delinquent on their auto loans.
- Defined the AI strategy, governance approach, and end‑to‑end implementation plan for the solution, ensuring it aligned with risk, compliance, and customer‑experience expectations.
- Identified and coordinated the key teams required to execute (business, data, technology, operations), including data and infrastructure dependencies.
- Worked closely with both business stakeholders and technical teams throughout delivery, providing clear, regular updates on progress and decisions as the solution moved into production.
Outcomes
- Successfully deployed the AI solution into production to automate targeted outreach to at‑risk auto‑loan customers.
- Helped the bank avoid losses in the leight‑figure range in missed auto payments, while also supporting customers by giving them timely information and options to stay current on their loans.
- Built deep trust with the auto‑loan line of business, which led to continued work on additional AI use cases—working down the prioritized backlog established in the initial strategy sessions.
